Hand over the key or card at the counter and pay for the top up.
Prepay electric key.
You re given a top up key for electricity and top up card for gas which are loaded with information about your property and energy tariff.
Before you order a replacement it s useful to check our prepayment guides to see if there s another way to fix the problem.
A prepayment meter allows you to pay for your energy before you use it.
Your first replacement is free.
Let s help you get a replacement as soon as possible if you need a replacement key or card just call us we ll be happy to help.
Prepayment meters are electricity and gas meters that let you pay for your energy on a pay as you go basis.
You re given a token key or smartcard which you can top up with credit at local convenience stores or post offices displaying the paypoint or payzone sign.
You use a prepayment key to top up an electricity prepayment meter with credit.
And a prepayment card to top up a gas prepayment meter.
We can usually get a replacement to you within five working days.
Prepayment meters are a type of domestic energy meter that requires users to pay for energy before using it.
Give the contacts on your electricity key a clean with a dry toothbrush or cloth.
This is done via a smartcard token or key that can be topped up at a shop or via a.
A pay as you go meter also known as a prepayment or prepaid meter allows you to pay for your gas and electricity as you use it.
You will then be directed to our secure cardholder website.
Instead of receiving bills based on your energy usage you pay for your energy before using it by pre loading energy credit onto your meter.
Enter the first 9 nine digits of your key2prepaid card number in order to access the cardholder website.
Here you will be required to create your own cardholder user id and set a unique password to securely access your key2prepaid card transaction details and information.
We might charge you for further replacements.
This gives you control over your energy spend meaning you don t have to worry about unexpected energy bills.
Prepayment meters supply energy on a pay as you go basis instead of paying by direct debit or on receipt of a bill.
About four million uk homes have them and you top up prepayment meters via a key or card which you can buy credit for at newsagents post offices and garages or via an app or online.
It helps you budget for your energy use by showing you how much you use every day.
You won t get regular bills from us but we will send you a yearly statement.
It will depend if you use a key or card for your meter but you can pick up a replacement at a local store or we ll send you one in the post.
Confirm how much you d like to pay to top up.
